Contracts & Maintenance Plans
We work under flexible contract models suited to your project’s size and type — from full delivery to phased development and annual maintenance in three plans.
Every contract sets out the scope, deliverables, timeline, and price clearly before work starts, and anything beyond that scope is priced and approved with you first. Here are the main models we work under:
Turnkey delivery projects
Full scope from design to delivery, at a price and timeline agreed upfront.
Phased development contracts
An initial payment on contract, then milestone payments as each approved phase is completed.
Annual maintenance & support contracts
Periodic check-ups, technical support, and fault resolution after the warranty period ends.
Software & systems maintenance plans
Three annual plans that differ in response time, number of visits, and scope of modifications — pick the one that matches how heavily you use the systems; the annual value is quoted per your systems.
Core fault coverage and phone support, for lighter, stable use.
Faster response, more visits and training, plus edits to existing forms and reports.
The fastest response and the widest coverage, including new forms and reports.
Scroll the table sideways to see all three plans
| Service item | Basic | Advance | Professional |
|---|---|---|---|
| Direct help & support by phoneAny time during official working hours | Included | Included | Included |
| Fault & bug fixing over remote connectionMaximum response time in working hours from the request; the client provides access to the software server when required | 72 hrs | 48 hrs | 24 hrs |
| System software setup on request | Included | Included | Included |
| Extra user training per contract | Not included | 1 user | 2 users |
| Modifying existing forms & reportsTurnaround estimated per request | Not included | Included | Included |
| New forms or reports within the software limitThe contract covers no development outside the scope of work or for third-party systems | Not included | Not included | Included |
| Maximum site visits per contractUpon request | 2 visits | 6 visits | 12 visits |
| Software installations per contract | 1 | 2 | 8 |
| Free new-version updates | Included | Included | Included |
| Any other support needed to keep the systems running, within the coverage limit | Included | Included | Included |
| Extra on-site visit ratePer hour | SR 300 | SR 200 | SR 150 |
| Annual contract value | On quotation | On quotation | On quotation |
Contract remarks
- Data backup is the client’s responsibility; we bear no liability for data lost or damaged for any reason.
- All requests should be sent to support@balics.com, or raised by phone on the support numbers.
- “Software limit” means any requirement of the contracted system and the purpose it was built for — not other modules or systems outside the scope of work.
Pages you may want next
Software & systems policies
Licensing, warranty, pricing, payment, and the general system features.
Go to pageBusiness Management Systems
Accounting, sales, purchasing, inventory, and HR in one suite.
Go to pageSystems Maintenance
Preventive and corrective support for your hardware and operating systems.
Go to pagePayment & contracting FAQ
How we price, project payments, and what the contract covers.
Go to pageReady to start your next project?
Tell us about your idea or the challenge you’re facing, and we’ll come back with a clear plan.